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Privacy Policy

How We Collect, Use, and Protect Your Information

SaleMate – Privacy Policy (Australia)

Effective Date: 1 July 2025

This Privacy Policy forms part of the broader agreement between you and SaleMate. By accessing or using any SaleMate branded website or application, or by providing personal information through such platforms, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this policy. Where you choose to engage a third-party service provider through the platform, your personal information may be shared with that provider, forming a separate relationship governed by their own privacy practices.

PART A: KEY PRINCIPLES

  • SaleMate is committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws. This Privacy Policy outlines how we collect, use, store, and disclose personal information when you interact with the SaleMate platform. We encourage all users to read this Privacy Policy in full to understand their rights and obligations when using the SaleMate platform.

  • We only collect personal information that is reasonably necessary to provide our services, operate the platform, and comply with legal obligations. This includes information you provide directly, information collected automatically through your use of the platform, and, where relevant, information received from third-party sources. SaleMate also implements reasonable security measures to safeguard your personal information. We retain data only for as long as necessary and take steps to ensure it is accurate, secure, and kept up to date. By using the platform, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, you must discontinue use of the platform.

  • Personal information is used for legitimate business purposes, such as delivering property-related services, improving user experience, facilitating transactions, and ensuring the security and lawful use of the platform. Some services may involve automated decision-making, including ranking and matching features, which are subject to appropriate safeguards. In certain cases, personal information may be disclosed to trusted third-party providers or transferred overseas in compliance with applicable law. We do not sell your personal information.

  • You have rights in relation to your personal information, including rights to access, correct, and delete data, and to manage how it is used. Our Privacy Policy also explains how we use cookies, how we handle data shared with third-party services, and how to contact us with questions or complaints.

PART B: PRIVACY PROVISIONS

1. SCOPE AND APPLICATION

1.1. Unless otherwise agreed in writing by an authorised representative of SaleMate Pty Ltd (ACN 683 043 147) (SaleMate), this Privacy Policy (Policy) applies to your access to, use of, or interaction with any SaleMate branded website, mobile application, or related services (collectively, the Platform).

1.2. By accessing or using the Platform, submitting Personal Data, or engaging with any Product or Third-Party Service, you:
a) confirm that you have read, understood, and considered the implications of this Policy;
b) agree to the collection, use, handling, storage, and disclosure of your Personal Data in accordance with this Policy and applicable Data Protection Law; and
c) warrant that you have the necessary authority and consents to provide the Personal Data, including where the information relates to third parties.

1.3. This Policy forms part of the Agreement between you and SaleMate and takes effect on the earlier of:
a) the date you first provide Personal Data to SaleMate;
b) the date you first access or use the Platform; or
c) the date you enter into a separate written agreement with SaleMate that references this Policy.

2. GENERAL TERMS

2.1. This Policy governs the legal relationship between the parties regarding all legal issues, rights, obligations, and disputes arising from or relating to:
a) your provision of Personal Data to SaleMate;
b) SaleMate’s collection, handling, storage, and disclosure of your Personal Data;
c) your access to and use of the Platform; and
d) any prior or superseded privacy agreements, policies, or arrangements between the parties relating to the same subject matter.

2.2. This Policy contains the full and complete understanding and agreement between the parties relating to the subject matter of privacy and Personal Data, superseding all prior and contemporary understandings and agreements, whether oral or written. Nothing in this Policy grants either party authority to legally bind the other except as expressly stated herein.

2.3. Neither party shall be liable to the other, or to any other person, for any failure or delay in the performance of its obligations under this Policy where such failure or delay is caused by events, circumstances, or causes beyond its reasonable control.

2.4. This Policy should be read in conjunction with the SaleMate Terms of Use, which collectively form the Agreement governing your relationship with SaleMate regarding your use of the Platform. Matters of dispute resolution, assignment, notices, variation, rights and remedies, jurisdiction, and interpretation not expressly addressed in this Policy will be governed by the corresponding provisions in the Terms of Use. In the event of any inconsistency, this Policy will prevail only in relation to the handling of Personal Data.

2.5. The Key Principles outlined prior to the Privacy Policy are provided solely for informational purposes and do not form part of this Policy or any binding Agreement between the parties.

3. APPLICABLE DATA PRIVACY LAWS

3.1. SaleMate complies with all applicable Data Protection Laws in its collection, use, storage, and disclosure of Personal Data, including but not limited to:
a) the Privacy Act 1988 (Cth);
b) the Australian Privacy Principles (APPs); and
c) any applicable state or territory privacy legislation or regulations.

3.2. Where SaleMate operates, transfers, or processes Personal Data outside of Australia, it will take reasonable steps to ensure that such handling is conducted in accordance with this Policy and applicable international data protection standards.

3.3. You acknowledge and agree that the rights, obligations, and protections described in this Policy are intended to comply with Australian privacy law and are not intended to create rights beyond those required under applicable legislation.

4.4. TYPES OF PERSONAL INFORMATION COLLECTED

4.1. In the course of providing access to the Platform and offering Products or Third-Party Services, SaleMate may collect the following categories of Personal Data (as applicable):
a) Identity Information, including name, date of birth and verification documents;
b) Contact Information, such as email address, residential or postal address and telephone number;
c) Property Information, including ownership details, listing data and service bookings;
d) Financial and Transactional Information, such as payment method, transaction history and invoice records;
e) Device and Technical Data, including IP address, browser type, operating system and device identifiers;
f) Usage Data, such as Platform activity, feature engagement and referral sources;
g) Location Data, where consented to or reasonably inferred from usage;
h) Communications and Submissions, including messages, feedback, reviews and uploaded content; and
i) Profile Data, including account preferences, subscriptions, saved searches and interactions.

4.2. SaleMate may also collect limited sensitive information (as defined under the Privacy Act 1988 (Cth)) where voluntarily provided by you or required to verify identity, and only in accordance with applicable law and your express consent.

4.3. You are responsible for ensuring that the Personal Data you provide is accurate, complete, and up to date. Where you submit information about third parties, you warrant that you have obtained their informed consent to do so.

5. LEGAL BASIS FOR COLLECTION AND USE OF PERSONAL DATA

5.1. SaleMate collects, holds, uses and discloses Personal Data where permitted or required by applicable Data Protection Laws, and only to the extent reasonably necessary to operate the Platform, provide Products or Third-Party Services, and fulfil legal or regulatory obligations.

5.2. The legal bases on which SaleMate relies to collect and process your Personal Data may include the following:
a) where you have provided your consent;
b) where the processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract;
c) where the processing is necessary to comply with a legal obligation;
d) where the processing is necessary to pursue SaleMate’s legitimate interests, provided that such interests are not overridden by your rights or interests under applicable law; and
e) where the processing is otherwise authorised by law.

5.3. SaleMate will only use sensitive information where you have given express consent, or where required or authorised by law, including for purposes of identity verification or fraud prevention.

5.4. You may withdraw your consent at any time where consent is the basis for processing, however this may affect SaleMate’s ability to provide certain features, Products or services via the Platform.

6. HOW PERSONAL DATA IS COLLECTED

6.1. SaleMate collects Personal Data through lawful and fair means and only to the extent reasonably necessary for the purposes described in this Policy.

6.2. Personal Data may be collected from you directly or indirectly, including:
a) when you create an account or interact with the Platform;
b) when you submit forms, requests, or enquiries through the Platform;
c) when you list, browse, purchase, or subscribe to Products or Third-Party Services;
d) through your communications with SaleMate, including by email, telephone or online chat;
e) when you provide feedback, reviews or participate in surveys, promotions or community features;
f) when you interact with Third-Party Service providers via the Platform;
g) from publicly available sources or third-party data providers; and
h) through automated technologies such as cookies, device identifiers, analytics tools and other tracking technologies.

6.3. In some cases, SaleMate may also collect Personal Data from third parties where you have authorised them to share such information with us, including professional advisers, payment processors, identity verification services or regulatory bodies.

6.4. You are not required to provide Personal Data to SaleMate, but if you choose not to, certain Platform features or services may be unavailable or limited in functionality.

7. USE OF PERSONAL DATA

7.1. SaleMate uses Personal Data for purposes that are reasonably necessary for the operation of the Platform, the delivery of Products and Third-Party Services, and to meet its legal and regulatory obligations.

7.2. Specific purposes for which your Personal Data may be used include:
a) to verify your identity and create or manage your user account;
b) to provide, administer and improve the Platform and its features;
c) to facilitate property listings, enquiries, transactions and related communications;
d) to deliver Products or Third-Party Services that you request or engage;
e) to process payments, issue invoices and manage subscriptions or service agreements;
f) to communicate with you about your use of the Platform, including updates, notices and service messages;
h) to personalise your user experience and recommend content or services based on your preferences;
i) to detect, investigate and prevent fraud, security breaches or unauthorised activity;
j) to comply with applicable Law or respond to valid legal processes, including from regulatory or law enforcement bodies;
k) to enforce our Terms of Use or other agreements; and
l) for internal record-keeping, data analysis, business reporting or legal compliance purposes.

7.3. Where permitted by law, SaleMate may also use Personal Data to send you marketing communications about Platform updates, services or offers. You may opt out of receiving such communications at any time by following the instructions in the message or updating your preferences in your account settings.

7.4. SaleMate will not use your Personal Data for any other purpose unless you have given your consent or it is otherwise permitted or required by Law.

8. SAFETY AND SECURITY PRACTICES

8.1. SaleMate implements appropriate technical and organisational measures to safeguard Personal Data against misuse, interference, loss, unauthorised access, modification or disclosure.

8.2. These measures include, but are not limited to:
a) secure data storage solutions, encryption and access controls;
b) user authentication mechanisms and password protection;
c) regular monitoring of system activity and security audits;
d) staff training in privacy obligations and information handling practices; and
e) contractual requirements for Third-Party Service providers to implement comparable data protection standards.

8.3. While SaleMate takes reasonable steps to protect your Personal Data, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, SaleMate cannot guarantee absolute security and disclaims all liability to the extent permitted by Law for any unauthorised access, use or disclosure beyond its reasonable control.

8.4. You are responsible for maintaining the confidentiality of any login credentials associated with your SaleMate account. You must notify SaleMate immediately if you suspect any unauthorised use of your account or a breach of security.

9. RETENTION OF PERSONAL DATA

9.1. SaleMate retains Personal Data for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to:
a) provide access to the Platform and deliver Products or Third-Party Services;
b) comply with applicable legal, regulatory, tax, or accounting obligations;
c) enforce SaleMate’s legal rights or respond to complaints and disputes; and
d) maintain records in accordance with SaleMate’s legitimate business interests and internal policies.

9.2. When Personal Data is no longer required for the purposes set out in this Policy, and SaleMate is not otherwise legally obligated to retain it, SaleMate will take reasonable steps to destroy or permanently de-identify the information in a secure manner.

9.3. SaleMate may retain anonymised or aggregated data that is no longer associated with an identifiable individual for analytics, reporting or research purposes, subject to applicable law.

10. USER PRIVACY RIGHTS

10.1. You have rights under applicable Data Protection Laws in relation to your Personal Data. Subject to certain exceptions under law, you may:
a) request access to the Personal Data SaleMate holds about you;
b) request correction of any inaccurate, outdated, incomplete, irrelevant or misleading Personal Data;
c) request deletion or de-identification of your Personal Data, where permitted by law;
d) object to or request the restriction of processing of your Personal Data in certain circumstances;
e) withdraw your consent to processing, where consent is the basis for collection or use; and
f) request information about SaleMate’s data handling practices, including any overseas disclosures.

10.2. Requests to exercise any of these rights must be submitted in writing to the contact details set out in clause 19 of this Policy. SaleMate may require you to verify your identity before processing your request.

10.3. SaleMate will respond to all legitimate requests within a reasonable timeframe, and in accordance with its obligations under applicable Data Protection Laws. In certain circumstances, SaleMate may lawfully refuse or limit your request and will provide written reasons if so.

10.4. You will not be charged for making a request; however, SaleMate may charge a reasonable fee for providing access if permitted by law.

11. CHILDREN’S PRIVACY

11.1. The Platform is intended for use by individuals who are at least 18 years of age. By using the Platform, you represent and warrant that you are 18 years of age or older, or otherwise legally capable of entering into binding agreements in your jurisdiction.

11.2. SaleMate does not knowingly collect, use, or disclose Personal Data from individuals under the age of 18 without verified parental or guardian consent. If we become aware that Personal Data has been collected from a person under 18 without such consent, we will take reasonable steps to delete that information as soon as practicable.

11.3. If you believe that we may have inadvertently collected Personal Data from a child or minor, please contact us immediately using the contact details set out in clause 19 of this Policy.

12. DISCLOSURE AND SHARING WITH THIRD PARTIES

12.1. SaleMate may disclose your Personal Data to third parties in connection with the operation of the Platform and the delivery of Products or Third-Party Services, where such disclosure is reasonably necessary and permitted by law.

12.2. Categories of third parties to whom Personal Data may be disclosed include:
a) Third-Party Service providers engaged via the Platform to fulfil requests or transactions initiated by you;
b) identity verification services, payment processors and financial institutions;
c) professional advisers, such as accountants, lawyers or auditors engaged by SaleMate;
d) data hosting providers, IT support providers, analytics services, and other technology vendors;
e) SaleMate’s Related Entities and affiliates for operational or reporting purposes;
f) government agencies, regulatory authorities or law enforcement bodies where required or authorised by law;
g) parties involved in a sale, merger, acquisition, restructuring or transfer of SaleMate assets; and
h) any other third party where you have expressly consented or requested the disclosure.

12.3. SaleMate requires all third parties who receive Personal Data to handle it in accordance with applicable Data Protection Laws and to implement appropriate confidentiality and security measuress

12.4. SaleMate does not sell your Personal Data under any circumstances.

13. INTERNATIONAL TRANSFERS
13.1. SaleMate may transfer, store, or process your Personal Data outside of Australia where reasonably necessary to operate the Platform, provide Products or Third-Party Services, or engage service providers. 13.2. This may include disclosures to third parties located in jurisdictions where data protection standards differ from those under Australian law. SaleMate will take reasonable steps to ensure that such transfers comply with applicable Data Protection Laws and that your Personal Data remains protected.

13.3. Where required under the Privacy Act 1988 (Cth), SaleMate will ensure that the overseas recipient is either:
a) subject to a law or binding scheme substantially similar to the Australian Privacy Principles; or
b) contractually obliged to handle your Personal Data in a manner consistent with this Policy.

13.4. By continuing to use the Platform or submitting your Personal Data, you expressly consent to such overseas disclosures, subject to the terms of this clause.

14. THIRD-PARTY SITES AND SERVICES

14.1. The Platform may contain links to Third-Party Websites or offer access to Third-Party Services that are not owned, operated, or controlled by SaleMate.

14.2. SaleMate does not make any representations or warranties regarding the privacy practices, data handling, or content of any third party. Your access to and use of Third-Party Websites or Services is at your own risk and subject to their respective privacy policies and terms of use.

14.3. Where you engage a Third-Party Service provider through the Platform, a separate contract will be formed between you and that provider. SaleMate is not responsible for the handling of your Personal Data by such providers.

14.4. You are encouraged to read the privacy policies of any Third-Party Website or Service you interact with before submitting any Personal Data.

15. USER-GENERATED CONTENT AND COMMUNICATIONS

15.1. The Platform may allow users to submit or publish Communications, including comments, reviews, questions, or other content through discussion boards, community threads, or interactive features.

15.2. You acknowledge and agree that any Communications you submit may be visible to other users of the Platform and to the public, and may be indexed by search engines.

15.3. By submitting Communications, you consent to SaleMate collecting, using, storing, displaying, reproducing, or disclosing such content as reasonably necessary to operate the Platform, moderate user activity, promote engagement, or comply with legal obligations.

15.4. You are solely responsible for any Personal Data you include in Communications. SaleMate recommends that you do not disclose sensitive or confidential information in publicly accessible areas of the Platform.

15.5. SaleMate may remove, redact, or moderate Communications at its sole discretion where such content is unlawful, misleading, offensive, or inconsistent with our policies.

16. COOKIES AND TRACKING TECHNOLOGIES

16.1. SaleMate uses cookies and similar tracking technologies to enhance user experience, improve the functionality of the Platform, and analyse usage patterns.

16.2. Cookies are small data files stored on your device that help remember your preferences and recognise you when you return to the Platform. SaleMate may use:
a) Essential cookies, which are necessary for the operation of the Platform;
b) Performance cookies, which help us understand how users interact with the Platform and improve our services;
c) Functionality cookies, which allow us to remember your preferences and customise your experience; and
d) Advertising or targeting cookies, which are used to deliver relevant advertising or measure the effectiveness of promotional campaigns.

16.3. You may disable or restrict certain cookies through your browser or device settings. However, disabling cookies may impact the functionality or availability of some Platform features.

16.4. Third-Party Service providers may also use cookies or similar technologies in connection with their services on the Platform, including analytics and advertising tools. SaleMate does not control the use of these technologies by third parties and encourages you to review their privacy policies for further information.

17. AUTOMATED DECISION-MAKING AND PROFILING

17.1. SaleMate uses limited automated decision-making and profiling to deliver personalised experiences, improve service functionality, and optimise user engagement across the Platform. This may include presenting suggested listings, prioritised service recommendations, and targeted notifications based on user activity, preferences, location, or behaviour.

17.2. In some cases, these automated processes may form part of decision-making systems that affect your interactions with the Platform. Where such decisions produce legal or similarly significant effects, such as limiting access to specific services, ranking listings, or determining feature eligibility, they are made in accordance with applicable Data Protection Law and subject to appropriate safeguards.

17.3. SaleMate ensures that any automated decision-making or profiling is:
a) transparent and based on lawful grounds;
b) proportionate to the intended purpose;
c) regularly reviewed for accuracy, fairness, and bias mitigation;
d) subject to oversight and audit where required by law.

17.4. Where required under applicable Data Protection Law, you will be notified of any such processing at the point of interaction and provided with:
a) meaningful information about the logic involved;
b) the significance and potential consequences of the processing; and
c) the right to object to such processing, request human intervention, or obtain further explanation.

17.5. You may exercise these rights by contacting us at admin@salemate.com.au and clearly specifying the nature of your request. We will respond in accordance with applicable legal timeframes.

18. VARIATION OF PRIVACY POLICY

18.1. SaleMate may amend this Policy at any time by publishing the updated version on the Platform. Your continued use of the Platform after any such publication constitutes your acceptance of the amended Policy. Where an amendment is reasonably likely to cause material detriment to your privacy rights, SaleMate will provide at least 30 days’ prior notice by email or Platform notification. You may choose to discontinue use of the Platform during that notice period without penalty.

18.2. SaleMate recommends that you review this Policy periodically to stay informed about how we handle your Personal Data.

19. NOTICES

19.1. If you have any questions, concerns, or complaints regarding this Policy, or how SaleMate collects, uses, stores, or discloses your Personal Data, you may contact us by:
a) email to admin@salemate.com.au; or
b) post to Suite 7, Unit 114/22–30 Wallace Avenue, Point Cook, VIC 3030.

19.2. SaleMate takes all privacy complaints seriously. Upon receiving a complaint, we will acknowledge receipt within a reasonable time and aim to investigate and respond within 30 days. If further time is required, we will notify you in writing.

19.3. If you are not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

20. DEFINITIONS

20.1. Capitalised terms used in this Policy have the same meanings as those given in clause 30 of the SaleMate Terms of Use, unless expressly defined otherwise in this Policy.