SaleMate – User Data Deletion Policy (Australia)

Effective Date: 1 July 2025

PART A: DATA DELETION PROVISIONS

1. PURPOSE AND SCOPE

1.1. This User Data Deletion Policy (Policy) sets out the procedures and conditions relating to the deletion of user accounts and associated Personal Data from the SaleMate Platform.

1.2. This Policy forms part of the Agreement between each user and SaleMate Pty Ltd (ACN 683 043 147) (SaleMate), and is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1.3. This Policy should be read in conjunction with the SaleMate Terms of Use, which collectively form the Agreement governing your relationship with SaleMate regarding your use of the Platform. Any matters relating to dispute resolution, assignment, notices, variation, rights and remedies, jurisdiction, or interpretation not expressly addressed in these Policy will be governed by the corresponding provisions of the Terms of Use. In the event of any inconsistency, these Policy will prevail solely in respect of deletion of user accounts and data.

2. ACCOUNT DELETION

2.1. A user may request permanent deletion of their account at any time by:
a) Submitting a request via the account settings page on the Platform; or
b) Sending a written request to admin@salemate.com.au from the email address registered to the account.

2.2. SaleMate may initiate account deletion or deactivation where:
a) the account remains inactive for a continuous period exceeding 24 months;
b) the user is in material breach of the Agreement or applicable laws; or
c) deletion is necessary to comply with a statutory, regulatory or law enforcement obligation.

2.3. Deletion of an account is permanent and irreversible. Users will lose access to the Platform and all services or features associated with the account.

3. DATA SUBJECT TO DELETION

3.1. Subject to clause 4, verified deletion of a user account will result in deletion or de-identification of the following categories of Personal Data, to the extent such data is held:
a) Identity Information, including full name, date of birth, and identity verification documents;
b) Contact Information, including email address, phone number, and residential or postal address;
c) Financial and Transactional Information, including payment methods, transaction history, invoice records, and refund details;
d) Device and Technical Data, including IP address, browser type, device identifiers, operating system details, and connection metadata;
e) Usage Data, including Platform activity logs, engagement history, and session analytics;
f) Location Data, where collected or inferred based on usage and device settings;
g) Communications and Submissions, including internal messages, reviews, feedback, complaints, and user-uploaded content;
h) Profile Data, including subscription preferences, saved searches, alerts, notification settings, and referral sources.

3.2. For clarity, deletion does not apply to any property listings, descriptions, media, or transaction metadata submitted to the Platform. Such content may be retained and displayed in anonymised or historical form, or as required to ensure the ongoing operability, legal compliance, and transactional record of the Platform.

4. RETENTION AND LEGAL EXCEPTIONS

4.1. Despite any deletion request, SaleMate may retain certain information where retention is required or permitted under applicable law, including for:
a) compliance with tax, financial reporting, audit, or regulatory obligations;
b) investigating suspected fraud, misconduct, unlawful activity, or breach of the Terms of Use;
c) resolving disputes or enforcing rights in connection with historical transactions or services;
d) retaining de-identified data for analytics, performance monitoring, or internal system integrity.

4.2. Any retained data will be securely stored, access-restricted, and deleted or de-identified as soon as the applicable legal or operational retention period expires.

5. VERIFICATION AND PROCESSING

5.1. SaleMate may require verification of identity prior to processing a deletion request. Acceptable verification may include:
a) confirmation through the registered account email or trusted device;
b) presentation of government-issued identification;
c) use of two-factor authentication or secure code.

5.2. Upon successful verification:
a) Data in active systems will be deleted within 7 business days.
b) Residual deletion from encrypted backups and archival systems will occur within 30 days.

5.3. Written confirmation will be provided upon finalisation of the deletion process.

6. EFFECT OF DELETION

6.1. Account deletion results in:
a) immediate revocation of access to the Platform and all associated Services or Subscriptions;
b) termination of all in-progress transactions or communication channels linked to the account;
c) forfeiture of any remaining credits, entitlements, or balances, unless otherwise required by law.

6.2. Account deletion does not limit or affect SaleMate’s rights in respect of amounts due or liabilities incurred prior to the date of deletion.

7. VARIATION OF TERMS

7.1. SaleMate may amend these Payment Terms at any time by publishing the updated version on the Platform. Continued use of the Platform after publication constitutes acceptance of the amended Terms. Where an amendment is reasonably likely to cause material detriment to your rights, SaleMate will provide at least 30 days’ prior notice by email or platform notification. You may terminate the Agreement during that notice period without penalty.

8. NOTICES AND COMPLAINTS

8.1. If you have any questions, concerns, or complaints regarding this Policy, including requests for account or data deletion, you may contact us by:
a) email to admin@salemate.com.au; or
b) post to Suite 7, Unit 114/22–30 Wallace Avenue, Point Cook, VIC 3030.

9. DEFINITIONS

9.1. Capitalised terms used in this Policy have the same meanings as those given in clause 30 of the SaleMate Terms of Use, unless expressly defined otherwise in this Policy.